SCP Hilo Hotel

Aloha, Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and appreciated the landscaping around the pool. That said, we sincerely apologize for the concerns you experienced during your stay — especially regarding the bed comfort, limited natural lighting, and the noise levels from the airport proximity. We also regret to hear about the condition of the pool area and have shared this with our housekeeping team to ensure immediate attention and continued upkeep of our shared spaces. While our premium rooms do include added features, we understand the importance of amenities like an in-room safe and will pass your comments along as we continue to improve our offerings. Your experience matters to us, and we appreciate the opportunity to learn from it. Mahalo, Kiana V Guest Services