Aus DeutschlandMehr Schein als Sein! Wenig Service an der Rezeption ( man kümmert sich wohl mehr um Antworten zu Bewertungen als um Gäste und deren Anliegen, wenn sie im Hotel sind). Wenig Qualität am Abend Buffet ( Salate sind gut, aber das Meiste der warmen Speisen sind nicht nur well done, sondern verbockt, wirwaren5 Personen - davonbekamen3 Magen/Darm, andereGästeauch). Lautstärke ist unerträglich bis 22,30 Uhr und wohl alle Zimmer sind hellhörig.
Beliebte Aktivitäten
- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 1 Woche im Oktober 2025 |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Ludwig |
| Alter: | 71+ |
| Bewertungen: | 5 |
Dear Ludwig, Thank you for sharing your feedback, though we are sincerely sorry to read that your experience did not meet your expectations. We would like to assure you and anyone reading that your remarks do not reflect the general guest experience at Sentido Apollo Palace. The vast majority of our visitors praise the friendliness of our staff, the cleanliness of the resort, and the quality and variety of our buffet, which is carefully designed and prepared under strict hygiene and safety standards. We deeply regret that you experienced discomfort during your stay and have no record of any verified food-related issues from either our kitchen or local health authorities during that period. Nonetheless, we have reviewed your comments in detail with our F&B and Front Office teams to ensure consistency in service and communication. Our evening entertainment always ends by 22:30 to respect quiet hours, but we understand that preferences differ, and we’re always happy to offer quieter room locations upon request. We truly appreciate your honesty, as every comment helps us improve, and we hope you might consider giving us another opportunity to provide the warm, high-quality experience that defines Sentido Apollo Palace. – Apollo Team
