TH Costa Rei Free Beach Resort

Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the cleanliness of the hotel — it’s something we take great pride in to ensure a comfortable and pleasant experience for all our guests. We’re truly sorry that your interactions with some of our staff did not meet your expectations. Providing attentive and courteous service is one of our top priorities, and we regret that this was not fully reflected during your stay. Please be assured that your comments will be shared with the relevant teams as we continuously work to improve the guest experience. As for your dining experience, we understand that culinary preferences can vary from guest to guest. That said, we regret that our offerings didn’t meet your expectations and will take your feedback into account as we look for ways to enhance both variety and taste. Thank you once again for your honest review. We hope to have the opportunity to welcome you back in the future for a more enjoyable and fully satisfying stay at TH Resorts.