TH Costa Rei Free Beach Resort

Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the excellent location — the proximity to the sea and the surrounding nature are certainly some of our greatest assets. At the same time, we're truly sorry if you felt there was unequal treatment among guests. Please allow us to clarify that all our guests are equally important to us, regardless of the room category booked. If your experience gave a different impression, we sincerely apologize, as this is not in line with our values or service standards. Regarding the use of paper cups, this is a safety and hygiene measure, particularly in pool and beach areas, where glass is not permitted. However, we understand your concern and will consider how to improve this aspect of the service. Thank you again for your comments — they help us grow. We hope to have the opportunity to welcome you again and offer a stay that fully reflects the quality and care we aim to provide at TH Resorts.