The Cumberland, London

Dear Ulf, Thank you for your feedback following your recent stay at The Cumberland Hotel. We are sorry to hear that the room felt small due to the extra bed, and we understand how that can affect comfort. As our property maintains a classic English style, the rooms may have a more traditional layout. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. We are lad to hear you enjoyed the pancakes at breakfast. Despite the busy atmosphere, we are pleased that everything worked smoothly for you. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride in. Kind regards, Guest Services The Cumberland