The Phoenix Hotel Yogyakarta

Dear Georg, We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your experience. I am very disappointed to learn about your check in experience. There is simply no excuse for the failures on our part. Apparently you did catch us at our worst, and for that I deeply apologize. We have taken notes of your displeasure with the check in process, non-optimal room maintenance, no welcome drinks voucher and further recognition of our elite members. Please rest assured that we are taking appropriate measures to address thees issues and prevent future occurrence. I am sure you recognize that your most recent experience is not our typical high level of service. It is a great disappointment to me whenever we fail, but it is of particular concern to let down a valued guest. Thank you for your loyalty and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisca Imas Soraya Guest Experience Manager