The President Hotel

Dear Christine, hank you for taking the time to provide such a detailed review of your stay at the President Hotel. We sincerely apologize for the numerous issues you encountered and appreciate your honest feedback, as it helps us identify areas needing improvement. While we are glad to hear that you found our location and transport links to be excellent, we deeply regret the negative experiences you had during your stay. We understand the importance of a comfortable and welcoming environment, and it is clear that we did not meet those expectations in several key areas. Room Furnishings and Amenities: We are sorry to hear that the room furnishings did not meet your expectations and that the third bed was inadequate. We understand the importance of a good night's sleep and will review our bedding arrangements to ensure they provide the comfort our guests deserve. Cleanliness and Maintenance: The lack of cleanliness in your bathroom and the condition of the kettle are unacceptable. We take hygiene very seriously, and it is concerning that these standards were not met. We will address these issues with our housekeeping team immediately to prevent future occurrences. Customer Service: It is disappointing to hear about the lack of friendliness and assistance from our staff. We strive to provide excellent customer service, and it is clear we need to improve in this area. We will conduct additional training to ensure our team is more responsive and supportive to our guests' needs. WiFi Connectivity: We apologize for the poor WiFi reception in your room. Reliable internet access is crucial, and we will work on improving our network to provide better connectivity for all our guests. Your feedback is invaluable, and we will use it to make necessary improvements. We hope you will consider giving us another chance in the future to provide you with a more pleasant and comfortable stay. If you have any further concerns or if there is anything else we can do to assist you, please feel free to contact us directly. Best regards, Alice AFOM