The Ravenala Attitude

Hello Siri, Thank you for taking the time to share your recent experience at the resort. I genuinely apologize that your expectations were not met, and I'm truly sorry for any inconveniences you encountered during your stay. The prolonged periods of rainfall and high humidity presented significant challenges, and I appreciate your understanding. Please accept my sincere apologies for any disruptions caused by these weather-related issues. Our housekeeping team is actively collaborating with our maintenance team to address the issues you've highlighted, and we are committed to resolving them promptly. Your valuable feedback is crucial for us to better grasp your expectations and continuously enhance our services. We are taking your comments to heart as we strive to improve our guest experience. I sincerely hope that you would consider giving us a second chance to welcome you back. Warm regards, Alessandro Schenone General Manager