Aus DeutschlandHotel an sich wunderschön, Essen völlig in Ordnung und Getränke ebenso. Die Leute an der Bar und die Kellner waren allerdings am Abend öfters überfordert. Die größte Frechheit war jedoch der Aufpreis der von uns um halb 4 verlangt wurde, um auf Bezugsfertige Zimmer zu dürfen von 150$. Dies ist regelrechte Abzocke!! Nach über 24 Stunden Anreise hat man dann die Wahl die 150$ zu bezahlen oder über 10 Stunden ohne Verpflegung und Rückzugsort in der Lobby zu verbringen!!!
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 3 Wochen im Juli 2023 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Anonym |
| Alter: | 19-25 |
| Bewertungen: | 1 |
Dear Anonymous, Thank you for sharing your thoughts about your recent stay at our hotel. We appreciate your compliments about our beautiful surroundings, fine food, and drinks. It's wonderful to hear that you enjoyed those aspects of your experience. We like immerse our hotel in the islands culture from the theme dinners to the entertainment. Our signature cocktails and amazing meals from the chefs are an added bonus, I shall be sure to pass along your kind remarks. Your feedback regarding evening service is invaluable in helping us identify areas for improvement in our service. We understand how essential it is for our guests to have a smooth and enjoyable dining experience, and we are committed to it. Regarding the surcharge you mentioned, the charge is intended to cover additional services such as an early room preparation to accommodate your needs. However, we understand your frustration, but we also allow all the guests to use all facilities in the hotel until their room is ready. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for an improved and memorable stay. Best Regards, Reda Sweed, General Manager.
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