Eine wunderschön angelegte Hotelanlage direkt am Indischen Ozean. Das Essen mega! Das Personal unheimlich freundlich und sehr bemüht. Tolles Zimmer! Das einzige Manko war die Reparatur eines defekten Fensters, welches in den 14 Tagen, trotz mehrfacher Reklamationen und Erläuterungen, nicht korrekt instand gesetzt wurde.
Beliebte Aktivitäten
- Strand
Dear Rena, Thank you for sharing your experience with us! We're so pleased to know that you enjoyed your stay, especially the surroundings, the dining experience, and the warm hospitality from our team. It's wonderful to hear that your accommodation also met your expectations. We are, however, sorry that the issue with the window was not resolved during your holiday. We understand that this caused disappointment, particularly after you brought it to our attention more than once. We should have communicated better and followed up more effectively, and for that, we sincerely apologize. Thank you for your honest feedback. It helps us identify where we need to do better, and we will use your comments to improve the way maintenance concerns are handled. We hope to have the chance to welcome you again in the future. Kind regards, Marie Chaverny General Manager
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