Veranda Grand Baie Hotel & Spa

Dear Mrs. and Mr. Becker, Please accept our apologies for responding in English. Thank you for taking the time to share your feedback. We are truly sorry that we did not meet your expectations during this stay. We are constantly working to improve where necessary and encourage our team to maintain a customer-focused approach, always going the extra mile to ensure that our guests are happy and comfortable. It is unfortunate that despite the efforts made by our team, including gestures such as the room upgrade and the chef meeting with you daily to discuss your meals, our service still did not meet your convenience. Regarding the cleaning of your room, we sincerely apologize for the delay. We strive to clean all occupied rooms before 3:00 PM. If a guest prefers their room to be cleaned in the morning, they are always welcome to let us know. As soon as we received your request, we immediately addressed it; however, you declined the service. We sincerely hope that your next visit to Mauritius will provide you with a more positive experience. Best regards, Elodie Sooriah Hotel Manager