Villa Agrippina Gran Meliá

Dear Mr. Andreas, Thank you for choosing to stay at Gran Meliá Rome Villa Agrippina at the occasion of your recent visit to Rome and for the time spent in expressing your feelings about. We highly value each of our guests’ comments as an important tool to constantly monitor and further improve the service we strive to offer. It is a shame to know that despite your overall feelings about service and settings, the room size where you were accommodated did not meet your expectation, and prevented you from living a full 5 stars experience. While informing you that you were allocated in the room category specifically booked, please, consider that the resort provides a range of different categories, according to specific needs of our guests. When properly informed, the Front Office department is always ready to support by changing room, upon hotel availability or recommending an upper category, following your needs and preferences. We are likewise sorry about your discontent as to the breakfast experience, since it is based on exclusive concept focusing on the quality and genuineness’ products, cared by our Chef, and prepared on a daily basis. Regarding our Spa pricing, please let me inform you that we follow the market trends of the other 5 stars Luxury properties in the city. In closing, I wish to thank you once again for sharing your Experience please consider myself at your disposal for any assistance you might need. Your Sincerely Samuel Hamilton Guest Experience Manager