Zimmer 278 Dusche katastrophal. Wassereinbruch durch die Wände durch Starkregen. Getränkepreise WUCHER MEIDET DIESES HOTEL
Beliebte Aktivitäten
- Strand
Dear Mrs/Mr B, Thank you for bringing these serious matters to our attention. We sincerely apologize for the unacceptable experience you had in Room 278. We are deeply concerned to hear about the water ingress caused by the heavy rain. Please be assured that I have personally informed our Technical and Maintenance Department heads to conduct a full structural inspection of that room to ensure this does not happen again. Regarding our pricing, we understand your frustration. To address this and other concerns, since the beginning of 2026, we have completely revised our policies to ensure a better balance between our premium service and the overall value-for-money of the resort. We take your feedback very seriously as we work to restore the high standards our guests expect. We hope you might consider giving us another opportunity in the future to show you the improvements we have implemented. Best regards, Santino Alia Cluster Hotel Manager Acacia Resort & Himera Resort
