Wichtiger Hinweis zu den Bewertungen!
Dieses Hotel wird gerade von unserem Team beobachtet und überprüft.
Aus DeutschlandEssen nicht gut. Handtuchtausch schlecht nur zeitlich von 10 bis 11 und 17 bis 18 Uhr möglich. Pool die ersten Tage mit Bakterien und nur von 10 bis 19 Uhr nutzbar. Zudem zu viel voll. Um 10 waren alle liegen schon mit Handtüchern belegt. Viel zu wenig liegen für zu viele Leute. Kein kinderprogramm. Am Abend wäre ein kinderprogramm nicht schlecht.Am Abend schlechte Unterhaltung. All inklusive nur von 10 bis 23 Uhr nutzbar. Nicht mal zum Frühstück spezi, Fanta und Co.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im August 2024 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Sven |
| Alter: | 41-45 |
| Bewertungen: | 1 |
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We always strive for transparency with our guests, and it’s important to note that our website and online descriptions clearly mention that we do not offer a children’s animation program, and the same goes for hotel animation. However, we do offer a variety of sports activities between 10 AM and 2 PM, as well as evening entertainment such as Latin dance, Greek dance nights, karaoke, and more. Regarding the pool hours, they are standard across most hotels, and we adhere to these timings for safety, security, and hygiene reasons. The pool is cleaned twice daily, in the morning and evening, to ensure a safe and hygienic environment. The claim about bacteria is a serious one, and we would like to reassure you that we follow HACCP guidelines for safety and cleanliness. We also conduct daily quality checks of the pool and have an external auditor to ensure that the highest standards are maintained. As for sunbed reservations, we have a strict policy against guests reserving them. We also provide extra sun loungers to accommodate all guests. If any issues arise during your stay, our guest relations team is always available to assist and resolve matters promptly. We understand that food preferences can be subjective, which is why we offer a wide variety of dishes. In our restaurant Erontas, we feature a Cretan corner, and dinner theme nights such as Italian, Greek, and Asian cuisine. Our thematic restaurant, Kritamos, offers six different menus showcasing Cretan, Aegean, Minoan, and Mediterranean food. Our chefs are always willing to prepare dishes according to your preferences. We strive to provide excellent service and a memorable experience for all our guests. Thank you again for sharing your thoughts. Warm regards from Crete, Team Aelius Hotel & Spa
