Akti Imperial Deluxe Resort & Spa Dolce by Wyndham

Dear Karin , Thank you for your valuable feedback and for highlighting both the positive aspects of your stay and the areas where we can improve. We’re glad to hear you appreciated the new lounge chairs by the pool and enjoyed other elements of your stay. However, we sincerely regret the issues you encountered at the beach area and with the pool bar. Your comments regarding the condition of the lounge chairs and the safety concern from loose screws are taken very seriously, and we have already passed this feedback to our maintenance team for immediate review and action. We also appreciate your note about the lack of a staircase option and the elevator wait times. While our intention is to offer convenience with elevator access, we understand how this may have caused frustration and are exploring solutions to improve vertical circulation for our guests. Your feedback is invaluable in helping us enhance the overall guest experience, and we truly thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a smoother, more enjoyable stay. Warm regards, Stella Chatzikonstantinou Public Relations Manager