Al Ain Palace Hotel Abu Dhabi

Dear Andy, Thank you for sharing your feedback with us regarding your stay at Al Ain Palace Hotel, Abu Dhabi. We sincerely apologize for the inconveniences you experienced during your visit. It's disappointing to learn that we fell short of meeting your expectations, particularly with regards to the reception service and room allocation. Please rest assured that your comments have been taken seriously, and we will address these issues internally to prevent recurrence. We appreciate your constructive feedback regarding the need for renovations and will certainly consider it as we continue to improve our facilities. Despite the challenges you encountered, we hope that you were able to enjoy some aspects of your stay, such as the convenient location and sufficient food options. Once again, please accept our apologies for any inconvenience caused. We value your feedback as it helps us enhance the guest experience. Should you decide to give us another chance in the future, we would be grateful for the opportunity to provide you with a more positive experience. Warm regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel, Abu Dhabi