Aus DeutschlandDer Wellnessbereich könnte etwas mehr betreut werden in Hinsicht auf Hygiene d.h. in der Toilette liegt den ganzen Tag ein Toilettenpapier am Boden,es wird anscheinend den ganzen Tag nicht gereinigt oder nachgeschaut,ich kenne das anders von 5 Sterne Hotels. Der Pool wird anscheinend nicht am Abend oder morgens gereinigt ( Boden), da der Sand vom Vortag noch am Boden liegt, Abfall liegt den ganzen Tag neben dem Pool und wird nicht weggeräumt.
Beliebte Aktivitäten
- Wellness
- Sport
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 3-5 Tage im April 2024 |
| Reisegrund: | Wandern und Wellness |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Sabine |
| Alter: | 51-55 |
| Bewertungen: | 2 |
Dear Sabine, thank you for choosing Almar Jesolo Resort & Spa for your stay and for sharing your opinion with us. We are sorry to understand from your words that your experience did not fully meet your expectations. In particular, we apologize for the mishap with the spa and pool, our staff are usually very attentive to cleanliness and attention to detail, so we are desolate if you felt that the spa lacked hygiene and we will report your complaint to the department manager to avoid it happening again. With regard to the outdoor pool, it is possible that the strong wind, particularly present on those days, has caused some dirt. We apologize for this and we will try to be more careful. However, we would like to inform you that our staff regularly strives to clean and disinfect all spaces and to do their utmost to try to make every stay unforgettable. We thank you for your recommendation and hope to welcome you back soon to offer you a better experience. Our best regards Monica Bonamassa Resident Manager
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