Amavi, MadeForTwo Hotels

Dear Guest Stella, Thank you very much for taking the time to share your detailed feedback following your stay with us. We truly appreciate both your positive remarks and your constructive criticism. We are delighted to hear that you found our location and rooms excellent, and that you appreciated the cleanliness and room size. It is also encouraging to know that many of our team members were courteous and attentive during your stay. At the same time, we regret that your experience with our service was inconsistent, particularly at reception during checkout. A warm and personal farewell is something we strive for, and we sincerely apologize that this was not reflected during your departure. Your comments have been shared with the relevant team to ensure greater attentiveness and consistency in the future. We also note your remarks concerning, breakfast, half board, wellness, and language skills, and we appreciate your honesty. These insights help us identify areas where we can enhance our guests’ overall experience and certainly are taken under serious consideration. Thank you again for your balanced and thoughtful review. We hope to have the opportunity to welcome you back in the future and to provide you with an improved and more memorable stay. Kind regards, Zoe Giannopoulou Guest Services Manager