Atlantica Mikri Poli Kos

Dear Sir/Madam Thank you for sharing your recent experience with us. We’re genuinely sorry to hear that your stay did not meet your expectations, and we appreciate you taking the time to provide detailed feedback. We would first like to sincerely apologize for the inconveniences you experienced. At our hotel, we strive to provide a comfortable and welcoming environment for all guests, including families and those with accessibility needs. With regard to your comments on accessibility, we understand your frustration and are truly sorry for the difficulties you encountered. While our facilities do include ramps and elevators in key areas, we acknowledge that the layout of the resort , especially with its natural slopes and varying levels , may present challenges in some spots. Concerning the pool area cleanliness, we have regular cleaning schedules in place throughout the day to maintain hygiene and safety standards. However, we regret if it fell short during your stay and will reinforce our procedures with the team to ensure higher consistency. Regarding the room condition, we are truly sorry that it did not meet your expectations. Our maintenance and housekeeping teams work hard to uphold our quality standards, and we regret that this was not reflected in your experience. Please rest assured that your comments have been forwarded to our maintenance and housekeeping managers for immediate review and action. We truly value your feedback as it helps us continue improving our services. If you would consider returning in the future, we would be more than happy to assist you personally with your booking to ensure a more comfortable and enjoyable stay. Kind regards Gueat relations Team