Falkensteiner Family Hotel Diadora

Dear Jennifer, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you enjoyed our family room, as well as the food, pool area, and gym. It is wonderful to know these aspects of your holiday met your expectations. At the same time, we sincerely apologize for the inconvenience caused by the children's beds and the ants in your room. We're glad our team was able to resolve the issue promptly and offer you an alternative room, but we understand that this impacted your overall comfort. We also appreciate your comments regarding the beach area. Your feedback about the condition and cleanliness of the sun loungers has been shared with the relevant team so that improvements can be made. Regarding our pricing, we understand your concerns. Our prices reflect the services and facilities offered at the resort, including optional activities, but we recognize that value is perceived differently by each guest. Your feedback is important to us and will be taken into consideration as we continue to review our offerings. Thank you once again for your honest review. We hope to have the opportunity to welcome you and your family back in the future and provide you with an even better experience. Sincerely, Marieann Patrk & Your Diadora team