Blue Lagoon Village

Dear Simone, Thank you for sharing your feedback regarding your recent stay. We’re sorry to hear that the cleanliness of your room and the dining experience did not meet your expectations. We apologize if you felt that our housekeeping services were not up to standard. We hope that you contacted a member of staff mentioning this, giving us the opportunity to look into the matter and promptly rectifying it. Regarding the late check-out fee, we understand that it can be frustrating, but we would like to bring to your attention that this service is with additional charge. We are committed to providing a high level of service from the start until the end of the season and we are sorry to hear that we fell short during your stay. Yours sincerely The Hotel Management