Casa Cook El Gouna - Adults Only

Thank you for describing your holiday impressions on HolidayCheck after your stay in our hotel. The entire team needs to offer each guest a perfect holiday experience. We do regret that we have not succeeded in meeting your expectations, at the same time we are pleased to have received your comments to improve the service we offer. Kindly be sure that the well-being of all our guests is most important to us, and we sincerely regret you were experiencing the described health problems during your stay. As we are a free plastic hotel, we are using a certified BRITA filtration system for water. The Hotel is following the highest level of health & safety standards, audited and certified through various external companies. We can currently only hope that the positive memories of your holiday will dominate. We would be delighted to welcome you again, in order to meet all your expectations. With best regards, Magdy Sabry