Casa Cook El Gouna - Adults Only

Dear Mr. Marco, Thank you so much for your detailed and honest review! We are very glad to hear that you have enjoyed your stay in general, appreciated the efforts paid by our team, enjoyed the breakfast, and admired the location and style! Our apologies for the inconvenience caused by a couple of the other guests by the swimming pool, although we try hard to monitor and advise in such situations, a lot still depends on a specific guest's personal behavior and understanding of the surroundings. We are sorry to hear that you did not like the filtered water we provide for drinking, however we assure the quality and pureness of it, as the quality is checked on constant basis by our hygiene partner - TUV Nord, and the Ministry of Health. We assume the issues might have been caused by a change in climate, water, food, any items consumed outside the hotel, or multiple factors combined, and we are sorry that this happened during your stay with us. We strongly hope to welcome you again on your next vacation, and the resort management will do the utmost for you to have a smooth and relaxing stay! Best regards, Guest Relations Manager