Aus DeutschlandInsgesamt war der Urlaub gut . Leider ist das Service Personal im Hotel Jung und unerfahren , wenn man was bestellt kommt leider immer vieles falsch an oder garnicht erst an am Pool. Shuttel Service zu den Zimmer ist ne Katastrophe, die erwarten jedesmal das man den Trinkgeld gibt …ich wurde sogar auf Türkisch beleidigt weil ich kein Trinkgeld gegeben habe ! Aber sonst vom Essen, Getränke und der Poolanlage war das Hotel echt sehr gut .
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im Mai 2023 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Toni1811 |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Toni1811, Thank you for taking the time to provide feedback on your recent vacation at our hotel. We are glad to hear that overall you had a good experience, particularly enjoying the food, drinks, and the pool area. However, we would like to apologize for the shortcomings you encountered with our service staff. This is not the level of service we strive to provide, and we apologize for any inconvenience caused. We assure you that we continually train our staff to ensure a smooth and efficient service. Regarding the shuttle service, we regret any misunderstanding or miscommunication regarding tipping expectations. It is never our intention to make guests feel uncomfortable or obligated to provide gratuities. We take this matter seriously, and we will address it with our team to avoid any recurrence in the future. We appreciate your understanding and your valuable feedback.We are committed to providing exceptional service to all our guests, and we will use your comments to enhance our training programs and ensure a more seamless experience. Thank you for choosing our hotel for your vacation, and we hope to have the opportunity to welcome you back in the future to provide you with an even better stay that reflects the high standards we aim for. Kind regards Club Marvy Hotel Management
