Concorde Moreen Beach Resort & Spa

Dear Mr. Ronny, Warm greetings from Concorde Moreen Beach Marsa Alam. On behalf of Concorde Moreen resort’s Management &Team, please allow us to express our sincerest apologies for any inconveniences you might have experienced during your stay with us from the quality of service , which did not meet your expectations. In reference to your below issue, gladly want to inform you from time to time we keep making maintenance touch up & grouting for all our guest room bathroom to keep it in the expected requested level. Kindly want to inform you that we have 4 Restaurant , 3 of them in All Inclusive package, Main Restaurant ( open buffet ) / Beach Restaurant which serve a la carte lunch every day free of charge, Italian one which include for all our guests one time per stay ,so it is so difficult for anyone that he didn`t like one of them. Also we never ever mentioned in our official hotel page that we have Wifi in our rooms ,Wifi network available only in all our public areas during all the day. Finally, before corona crisis the German channels were transmitting normally to middle east, after that they stopped most of them. From our side we brought special TV Receiver from Germany with special subscription to transmitted RTL channel Kind Regards Alisa Lytvynova Guest Relation Officer