Concorde Moreen Beach Resort & Spa

Dear Mr.Erwin, First of all I would like to thank you for taking the time to provide us with detailed feedback on your recent visit. Feedback such as yours is the basis for our constant efforts to improve and for that I thank you. It is deeply disappointing to read about the shortcomings in service you faced and how dissatisfied you felt. We will certainly look into your comments in this regard. I sincerely apologize for the shortcomings you experienced and want to assure you that your comments will be forwarded to the relevant management teams and I will personally ensure that all your other complaints are addressed and everything is in order on your next visit. I hope we get the opportunity to make it right for you. Ahmed Marakby Front Office Manager