- Zustand des HotelsEher schlecht
- Allgemeine SauberkeitEher schlecht
Ein reines Hotel für Russen und Einheimische. Das Essen ist einfallslos und wiederholt sich. Die Suppen sind immer die gleichen. Nur das Salat und Mehlspeisenbüffet ist gut.
- ZimmergrößeSehr gut
- SauberkeitGut
- Ausstattung des ZimmersSehr gut
- Atmosphäre & EinrichtungEher schlecht
- Sauberkeit im Restaurant & am TischEher gut
- EssensauswahlSehr schlecht
- GeschmackSehr schlecht
- Kompetenz (Umgang mit Reklamationen)Eher gut
- Freundlichkeit & HilfsbereitschaftSchlecht
- Rezeption, Check-in & Check-outEher gut
- FamilienfreundlichkeitEher gut
- Einkaufsmöglichkeiten in UmgebungEher schlecht
Beliebte Aktivitäten
- Strand
- Zustand & Qualität des PoolsEher gut
- Qualität des StrandesEher schlecht
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 1 Woche im Januar 2013 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Barbara |
| Alter: | 61-65 |
| Bewertungen: | 2 |
Dear Sir/ Madam, First allow me to express our deepest appreciation for the time you have spared to post your feedback on Holidaycheck public website. We greatly appreciate any feedback made by our guests and constantly strive to achieve the highest quality standards. Kindly rest assured that your comments have been communicated to the concerned department heads for necessary actions to be taken, if applicable. I was pleased to notice that you were satisfied with your accommodation at our resort. However, I was really disappointed to learn that we failed to meet your expectations in regards your food experience. I do understand your dissatisfaction and please accept my sincerest apologies for any inconvenience caused. Please rest assured that your feedback will be seriously dealt with and severe corrective actions will be taken as appropriate, with all concerned and/or involved personnel. In closing, please accept my sincere apologies once again and rest assured that the satisfaction of our valued guests such as your good self is & will always remain our aim. Looking forward to welcoming you once again at Coral Beach Rotana Resort Hurghada. Best regards Amr Adel Hotel Manager


