Dorint Parkhotel Bad Zurzach

Dear Jacqueline Thank you very much for taking the time to describe your experience with us in such detail. We are very sorry that you did not enjoy your stay with us as you had hoped and that you were particularly dissatisfied with the value for money and certain procedures relating to your visit to the thermal baths. We are sorry to hear that you did not feel sufficiently informed and supported regarding access to the spa and the information provided at the time of booking and during your stay. We take the points you raised regarding the provision of bath towels, the regulations on the day of arrival and departure, and the communication of the construction work seriously and will discuss them with the team in order to achieve noticeable improvements. We particularly regret that you did not find our reception service friendly and that you did not feel welcome. Your feedback is very helpful in enabling us to continuously improve the quality of our service. We thank you for your candid comments and, despite your disappointment, we would be delighted to have the opportunity to convince you of our improved service quality in the future. With kind regards Hussein Ali Hotelmanager