DUKES THE PALM - a Royal Hideaway Hotel

Dear Verena, We appreciate that you took the time to share your experience with us. We are sorry that we were unable to provide you with the view you would have preferred, as you mention we do allocate our rooms in accordance with the room category available and hope on your next trip we can satisfy your requirements. Thank you for your compliments to our team, they do work very hard every day to make sure our guests feel well looked after at all times and definitely are an asset to our hotel. We will certainly convey your comments to all of them and are sure they will be pleased to know their efforts have been appreciated. It is a pleasure to know that our pool and installations met your expectations. Moreover, it is good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we satisfied yours. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Guest Relations Team