Dukes The Palm Dubai Hotel

Dear Ms. Barbara, We appreciate your review and your choice. We have read your comments carefully and we sincerely regret that you were not satisfied with your stay with us. Our team strives daily to provide the best possible service so that our guests feel valued and cared for. We are sorry that we obviously could not reach our actual standard here. We also regret that the beach did not meet your expectations. Rest assured that we take your criticism as an opportunity to improve our service and we thank you for your comments, which prompt us to do so. We would like to sincerely apologize for the inconvenience caused. We have read your comments about the room we have accommodated you in and we deeply regret your disappointment with the layout. Online you can find a detailed description of our hotel rooms and facilities. So you can be sure to book the room that comes closest to your holiday wishes and needs. We are sorry to read that you experienced some inconvenience in the bathroom of your hotel room. We sincerely apologize for that. We will be reviewing your comment on this with our maintenance manager to ensure this was an exceptional case and is addressed on a future stay. On the other hand, we are pleased to read that you found the location of our hotel to be ideal. We are particularly proud to know that you have had the pleasure of enjoying our hospitality. We believe that the only way to make every guest feel at home is through personal service. At Barceló we know that food is an important aspect of the overall experience of a holiday at our hotel. Therefore, for each meal, our team of chefs prepares a varied offer of delicacies, adapting to all dietary needs and conquering even the most demanding palates. We hope to see you again in the future. Kind regards and all the best, Juan Carlos Reina, General Manager