Dukes The Palm Dubai Hotel

Dear Reinhold, Greetings from Dukes The Palm, Dubai. Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused regarding your deposit. We have forwarded your concern to the relevant team to investigate and expedite the refund process. You will be contacted directly with an update as soon as possible. We truly appreciate your patience and understanding, and we hope to resolve this matter promptly to restore your confidence in our services. Warm regards, Guest Relations Team Dukes The Palm, Dubai