Ellaidhoo Maldives by Cinnamon

Dear Linda, Warm greetings from Ellaidhoo Maldives by Cinnamon! Thank you for taking the time to share your detailed feedback following your recent stay with us. As this was your 10th visit to the Maldives, we truly regret that your experience with us did not meet the high expectations you rightfully had. We sincerely appreciate your positive comments regarding the cleanliness and beauty of your Water Villa, as well as the friendliness of our housekeeping, restaurant, and general staff. It is encouraging to know that these aspects of your stay were recognized. At the same time, we are deeply concerned to read about the areas where we did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced regarding the beach condition, buffet overcrowding, perceived service shortcomings at the bar, and the overall dining experience and your comments have been shared with the relevant department heads for immediate review and corrective action. We are also concerned to learn that your overall service experience did not consistently reflect the warm and attentive hospitality we strive to deliver. This has been addressed with our team to reinforce our service standards. Additionally, your comments regarding WiFi speed and food and beverage have been shared with the respective departments for improvement. Regarding day visitors, while limited day-use packages are part of our operational model, we fully understand how this may impact the comfort of our in-house guests if not carefully managed. We sincerely apologies if this affected your enjoyment of the beach, restaurants, or public areas. We are reviewing our capacity controls to ensure a better balance and a more exclusive atmosphere for our staying guests. Regarding snorkeling, diving, and water sports activities, please note that these services are operated by our trusted third-party partner, Dive and Sail, and are not included in the all-inclusive package. We understand this may have caused confusion, and we will ensure clearer communication about these options for future guests. It is particularly concerning to hear about your impression of our management presence and service attitude at the bar. Please be assured that this feedback is being taken seriously, as attentive and proactive hospitality is fundamental to our values. Warm regards, The Management Team Ellaidhoo Maldives by Cinnamon.