Aus Österreich- Preis-Leistungs-VerhältnisSchlecht
Die Lage war gut. Alles andere war nicht gut. Frühstück hat uns nicht gefallen. Zwar gab es viel für ein drei Sterne Hotel aber es hat nichts geschmeckt. Zimmer war eine Katasstrophe. Die Dusche war für Kleinkinder. Es war sooo klein. Wir haben darüber gezahlt für ein Zimmerupgrade damit wir mindestens ein Zimmer kriegen können wo wir auch schlafen und duschen konnten.
Beliebte Aktivitäten
- Kultur & Erlebnis
- Ausgehen & Nightlife
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 3-5 Tage im April 2024 |
| Reisegrund: | Stadt |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Ümit |
| Alter: | 31-35 |
| Bewertungen: | 2 |
Dear Ümit, Thank you for taking the time to share your feedback about your recent stay at Esperia City Hotel. We're truly surprised to read your review as we strive to ensure all our guests have a comfortable and enjoyable experience. Having checked our records, we were unfortunately not able to find any reports of dissatisfaction on your behalf during your stay regarding your room or the large selection of our delicious breakfast that is cherished and recommended by the vast majority of our guests on all review platforms. However, we did find a report stating that you wanted to obtain a room of an upgraded category. Had we been aware of your preferences, we would have been able to respond immediately and make sure that you would fully enjoy your stay with us. We apologize that the breakfast and room did not meet your expectations. We appreciate your feedback and will use it to further improve our high standard services for future guests. Thank you again for your review, and we hope to have the opportunity to welcome you back to Esperia City Hotel for a more enjoyable experience in the future. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group
