Wir hatten eine Villa gebucht , sehr teuer!! aber traumhaft , leider war der Rausschmiss nicht so prikelnd , um 12:00 ist Check out ...soweit sogut , nur wurden wir erst um 23:45 abgeholt , rausgeschmissen wurden wir schon Mittags, mit der Ansage : Mittagessen ist noch incl. aber danach müssen wir für alles bezahlen. Wir waren schon zum 14ten mal in Ägypten ...sowas haben wir noch nie erlebt , unfreundlich ( ab 12h ) unfassbar , dies passierte aber nur vom Peraonal der Villas , der Rest ist super nett , zuvorkommend und hilfsbereit
Dear Valued Guests, Thank you very much for taking the time to share your feedback. We are truly pleased to hear that you found your villa stay “absolutely fantastic” and that you enjoyed the friendliness and helpfulness of our team overall. Your kind words about most of our staff are highly appreciated and will certainly be shared with them. At the same time, we sincerely regret the disappointment you experienced on your departure day. Please allow us to clarify that, in line with international hotel standards, check-out time is at 12:00 noon, after which the all-inclusive services are no longer included. However, we fully understand that your late pick-up made this situation inconvenient and affected your overall experience. We are especially concerned about your comments regarding the attitude you encountered after check-out. This is certainly not the level of service we aim to provide, and we will address this matter with the relevant team to ensure a more courteous and accommodating approach in the future, particularly in cases of late departures. Please accept our sincere apologies for any inconvenience caused. We truly value your loyalty to Egypt as a destination and hope you will consider giving us another opportunity to provide you with the seamless and exceptional experience you deserve. With best regards, Guest Relations
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