Fort Arabesque Resort, Spa & Villas

Dear Valued Guests, Thank you for taking the time to share your detailed feedback. We’re glad you appreciated the spacious layout of the resort and the overall cleanliness of the pool. At the same time, we’re truly sorry to hear that some aspects of your stay did not meet expectations, particularly regarding the room condition and maintenance issues you encountered. Please rest assured that your comments have been shared with our maintenance and housekeeping teams, as we continuously work on upgrading and improving all room categories across the property. Regarding the beach experience, we would like to kindly clarify that sunbeds are available free of charge for all our guests. Sunbeds are not reserved by our staff, but rather by guests themselves, which can sometimes create the impression that availability is limited, especially during peak times. For guests seeking added comfort and premium locations, we do offer our optional “Beach Service Plus,” which includes enhanced sunbed arrangements for an additional fee. We understand how this situation may have felt and appreciate your feedback, as it helps us improve communication and the overall guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a much more enjoyable stay. With best regards, Guest Relations Team