Aus DeutschlandDas Hotel hat ein schönes Riff, schöne Anlage wo man einige Meter laufen kann. Abendprogramm war auch relativ schön gestaltet. Das Service Personal war größtenteils leider sehr unfreundlich und erwartete ständig Trinkgeld. Auch am Strand wurden wir trotz rotem Bändchen ständig "belästigt" irgendwas zu kaufen. Die Temperatur des Essens war leider immer nur lauwarm und auch wenn ich auf alle hygienische Maßnahmen geachtet habe, hat es mich ganz böse mit nachgewiesenen Bakterien erwischt. 3 Wochen später kämpfe ich aktuell immer noch dagegen an. Auch mehrere Urlauber hat es dort erwischt, teilweise waren diese sehr verzweifelt, auch am weinen an der Rezeption und wurden dort nichtmal empathisch beraten. Der Adult Pool war schön, Es wurde aber auch nicht jeden Tag das Gelände drumherum richtig gereinigt. ( von einigen Tagen davor lag der Müll noch rum ) Fazit: wir bleiben dann doch bei den teureren Preisklassen in Ägypten. Zimmer waren soweit okay.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 1 Woche im August 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Anni |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Valued Guest, Thank you for taking the time to share your feedback on HolidayCheck following your recent stay with us. We are genuinely sorry to hear that your holiday experience did not meet your expectations. Please allow us to express our regret for any discomfort you experienced during your time at our hotel. Our team is fully committed to providing a safe and enjoyable environment for all our guests. We host approximately 1,500 guests daily and strictly adhere to hygiene and sanitation protocols, which are monitored daily by our internal Quality Department and regularly audited by Crystal Quality, outside company. While we understand your concern regarding the stomach issues, please note that such discomforts can occur due to a variety of factors, especially when traveling — including changes in climate, temperature fluctuations between indoor and outdoor areas, and differences in local food or drink. That said, we always have a resident doctor available on-site, and a pharmacy is accessible for any health concerns. Unfortunately, we were not made aware of your situation during your stay. Had we known, we would have taken immediate steps to assist you and ensure your well-being. We were truly surprised to read your comment regarding guests crying at the reception, as we have not received any reports or observations of such incidents. Please rest assured that the well-being and satisfaction of our guests are of the highest importance to us, and our team is always available to assist with any concerns. Our hotel is widely recognized for its cleanliness and service quality, which are often highlighted positively in guest reviews. We are genuinely sorry to hear that your experience did not reflect this. We do hope to have the opportunity to welcome you again in the future, so we can provide you with the high standard of service and hospitality we are known for. With best regards, Guest Relations
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