Fort Arabesque Resort, Spa & Villas

Dear Dagmar, Thank you for taking the time to describe your holiday impressions after your stay in our hotel. Your comments and feedback are important to us, as they give us the opportunity to ensure that we are providing the best service possible. Kindly be informed that we do have daily activities and evening program including live music. Kindly be informed that we are hosting around 1000 guests in-house daily, and we strictly follow hygiene rules checked by our Quality department daily as well. All hotel have been checked monthly by Crystal Quality Audit. We are sorry that you did not contact us during your stay so that we could help you. We always take the comments and complaints of our guests very seriously, and we apologize that we have not been able to meet all your expectations. We hope to welcome you back soon to Fort Arabesque for a better experience. With best regards, Guest Relations