Fuerteventura Princess

Dear ML, Thank you for taking the time to share your comments about your recent stay at our Fuerteventura Princess hotel. We are glad to hear that you enjoyed our extensive facilities and beautiful views, as well as the variety of entertainment activities available. On the other hand, we are deeply sorry to hear about your experience with the bar staff. Courtesy and customer service are core values for us, and all our staff are trained in these principles. We sincerely regret any situation that made you feel uncomfortable or mistreated. We aim to provide the highest quality service, and at no time did we intend to make you feel out of place. We are also pleased that you enjoyed our gastronomic offerings and found the food to be very tasty. We strive to offer options to meet the dietary needs of all our guests, including gluten free options, and we are glad to hear this was appreciated. Once again, we thank you for your feedback which greatly helps us to continue to improve and we hope to have the opportunity to welcome you back in the future to provide you with an even more satisfying experience. Best regards, Princess - Customer Care Team