Gran Hotel Flamingo

Thank you for sharing your opinion of your visit to our Gran Hotel Flamingo, for adults only, because it can help clarify situations for future guests. We are very sorry to read your assessment and your discontent, but the hotel is not lying, they are the agencies that sometimes do not publish or detail what they sell, but not the hotel, which always shows what it sells, otherwise you can see our direct website and you will see what what's up. You reserved a mini double room, which has a very cheap price, but that's why it's mini and has a pool, the pool on the main floor, and it doesn't have access to the Private Club, it's the website where you buy that you have to specify everything the information that the hotel provides and not post photographs giving false illusions. It is what the agency had to specify and not show other rooms that are not sold or services that cannot be accessed with that type of mini room in your reservation, to avoid confusion or situations like yours, we are sorry but the hotel informs you well the agencies For another occasion, you can consult the direct website of the hotels and see what is offered. Ana, quality department