Grand Hotel Molveno

Here are my thoughts about this review: 1) Grand Hotel Molveno is the historical name of an hotel with 110 years history, nobody from our side pretend it to be a 5 stars hotel and neither our internet site or our offers can have a link with a higher category structure. You can not pretend that a 3 stars hotel with a 3 stars price can match the services and charme of a 5 stars hotel. Blame you if you are not able to judge all of these things from a catalog or by seeing a brochure or internet site. Strange thing is that you booked an online offer with a very good price withour keeping in mind that you were not going to a 5 stars hotel! Unbelievable 2) We gave you (free of charge) a room with view to the lake and you asked us to change it because of the shower that, in your opinion, was a little too small for your taste. We kindly changed the room without problems. You never sayed it was a matter of unconfortable sleeping. We have different kind of mattresses for different kind of guests so it was just a matter of reporting this thing to the reception. By the way we don't have mattresses with springs so I don't know why you wrote that. 3) Shower with water that was not draining: did this prevent you from having a shower or was it just a small problem? Why again not telling it at the reception? It is a 3 minute work and very easy too 4) Heating sistem is working. With 60 guests in the hotel, just 8 of them asked us to start the heating sistem in their room. From your side nobody asked one thing about cold room. Keep in mind that the dining room and reception are 20 degrees at the moment without the heating system on, so it is quite difficult for us to judge if somebody would like a different summer temperature in their room. 5) "The breakfast was repeated during our stay (30.09.-04.10.18) in regularity"...what does it mean? You would like a completely different breakfast each morning? Besta regards from the owner of a 3 stars hotel