Grand Mercure Bangkok Atrium

Dear Mr. Josef, Thank you for reviewing your recent stay with us, your feedback is very much appreciated and helps us to focus on what is important to our guests. Whilst I am happy to read that you were generally satisfied with our team member friendliness and services, however regret to read of your dissatisfaction with our breakfast and room condition. I have since addressed the mentioned issue with the Food & Beverage Manager and Chief Engineerd for further improvement. Your experience is not a reflection of the standards we strive to achieve and I would like to apologize once again for the unpleasant encounter. With renewed apologies for your inconvenience occurred and looking forward to welcoming you back to Avani Atrium Bangkok Hotel when your travels include Bangkok in the future. Sincerely Yours, Kannika Kaewma Operational Excellence Manager