Grand Palladium Punta Cana Resort & Spa

Dear Malo, To begin with, we would like to thank you for taking the time to comment on your stay at Grand Palladium Bávaro Suites Resort & Spa. We appreciate the time you took to rate our property. We are honored to know that your overall experience was satisfactory. Likewise, meeting all of our guests' needs is our priority. Therefore, your comments regarding areas of improvement in our service are more than welcome. As for your opinion concerning the food, we would like to clarify that we are careful and rigorous with food safety since we are aware of its potential adverse effects. Hence we have experts in the hotel who audit all culinary processes to ensure safety at all stages of food traceability. We will continue to monitor these processes to ensure genuine gastronomic experiences for our visitors. We will immediately forward your feedback to investigate the aspects mentioned so that the appropriate corrections to ensure that such unsatisfactory events not to be repeated. We will continue to work hard to continuously improve our services to continue to meet the expectations of each of our guests. We look forward to your next visit and hope to achieve your highest satisfaction. Our best wishes, Yasindi Jimenez Hospitality Manager