Grand Sirenis Riviera Maya Resort & Spa

Dear Kristin, First of all, pending an extraordinary day, I send a cordial greeting and receive our full thanks for sending us this review. All the comments reflected in it, will be sent to the corresponding areas in order to improve the mentioned aspects. For Hotel Grand Sirenis Riviera Maya Resort & Spa, the main objective is the total satisfaction of our guests and in their comments, and unfortunately, we can appreciate that this objective was not achieved. Please accept my most sincere apologies for the inconvenience you suffered during your stay, and I am very sorry that we have not been able to exceed your expectations. All your comments are valuable to detect our areas of opportunity. All comments will be taken into consideration and I will communicate them personally to the corresponding manager in order to improve these services for the future and take the necessary measures to avoid similar situations with other guests. As a resort, we have the commitment to provide you with the highest standards in service and unfortunately the commitment was not achieved. In spite of everything that happened, I want to reiterate our willingness to improve the mentioned points and we hope you will give us the opportunity with a visit in your future vacations to not only fulfill, but to satisfy your needs. Kind Regards, Monica Garcia Assistant Manager