Grand Sirenis Riviera Maya Resort & Spa

Dear Katharina, Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. We can notice in your review some points that we would like to mention with you. Regarding your arrival at the hotel, we are constantly improving to have the best standards in every process at the resort. We really want to let you know that we are working into maintain a quality standard in the food we serve in all our restaurants. Allow me to inform you that we have an extensive variety of options that may be of interest to the whole family to visit; the options vary, from our 8 thematic restaurants, where guests will have the opportunity to spend a wonderful dinner in the company of their loved ones and taste dishes of the highest quality with that touch of the selected country, to our buffets available for breakfast , lunches and dinners, and our variety of snack bars located on the beach and pools, and our very well received coffee shop. Every employee has the commitment to having the skills and abilities necessary to perform their duties in a pleasant way for the guests. I hope we can welcome you again for your next vacation. We send you a greeting, and thank very much for your time. Kind Regards, Monica Garcia Assistant Manager