Heeton Concept Hotel Pattaya by Compass Hospitality

Dear Peter, Allow me to thank you for sharing your thoughts of your recent stay at Mercure Pattaya Hotel I apologize for the inconvenience caused due to the noise from tourists. I assure you that we are in the process of fixing this problem. We are currently talking to tour guides who have contracts with us to brief their respective teams before they start travelling. We hope this solution works out in everybody’s favour. I have also discussed with our Room Division Manager the issue of certain group guest behaviours that you mentioned, and we have briefed the Front Desk team to improve their room allocation to avoid any disturbance to individual guests from now on. I am truly sorry to hear regarding the issue of sunbeds you have experienced during your recent stay with us. Allow me to inform you that the hotel is in the process of replacing and ordering new sunbeds for 2020. I have already pencilled in this project with the owner and management from last year as I noticed this was a major inconvenience for many of our guests. We hope all the new sunbeds will be in place before your next visit to the hotel. I sincerely hope to have the chance of hosting you again in order to provide the true Mercure Pattaya service! Thank you again for taking the time to voice your experience at our hotel. Yours sincerely, Suthee SITHOOMCHAN Front Office Manager