Dear Georgeta, Thank you very much for taking the time to share such a detailed and constructive review of your recent stay with us. We’re delighted to hear that you enjoyed the comfort of our mattresses, the spacious balcony with sea view, the peaceful atmosphere, and the friendliness of our team. Your kind words about the service, especially regarding our lobby and restaurant managers, mean a great deal to us — we’ll be sure to pass on your compliments to them! We also appreciate your valuable feedback on areas where we can improve. We're sorry to hear that the bathroom layout and shower facilities didn't fully meet your expectations. Your comments regarding the breakfast coffee and live cooking service are noted, and we will address these internally to enhance the guest experience. It's wonderful to know you found the spa services to your liking and appreciated the convenience of local transport and excursions. We're glad our team was able to make your stay more enjoyable, and we truly hope to welcome you again in the future — with some positive changes based on your suggestions! Warm regards, Purnima Weerasinghe, Front Office Manager, Heritance Ahungalla.
