Hilton Garden Inn Phuket Bang Tao

Dear Isabell , Thank you for taking the time to share your experience with us. We sincerely apologize that your stay fell far below your expectations, and we are truly sorry for the discomfort and inconvenience you encountered. Regarding Breakfast: We are very concerned to hear your comments about food quality and variety. Please rest assured that we do not reuse leftover food from the previous evening. However, your feedback clearly shows we must review our buffet rotation, product availability, and presentation more closely particularly items such as spreads and variety. Our culinary team is now addressing this immediately to ensure freshness, proper standards, and improved selection each morning. Regarding the Room Condition: We regret that the humidity, musty smell, and cleanliness issues impacted your stay. This is not the level of comfort we aim to deliver. We have already forwarded your comments to our Housekeeping and Engineering teams for urgent follow-up, including humidity control checks, deep cleaning, and air-conditioning sanitation. Cobwebs, stains, and improperly cleaned furniture are unacceptable, and we will reinforce training to prevent this from happening again. General Stay Experience: We truly appreciate your recognition of our friendly staff, who always strive to deliver heartfelt service. However, we understand that service alone cannot make up for the shortcomings you experienced, and we sincerely apologize. If you are still in-house, we would be grateful for the opportunity to support you further—whether by offering room inspection, a room move, or assistance with any immediate needs. Please do not hesitate to contact our Front Desk at any time. Thank you again for bringing these matters to our attention. Your feedback helps us improve, and we hope you will give us another chance to offer a much better stay in the future. Warm regards, Hilton Garden Inn Phuket Bang Tao Team