Hilton La Romana, an All-Inclusive Family Resort

Dear Lilia Thanks for taking the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Regards, Moraima Cayetano Social Media Hilton La Romana moraima.cayetano@playaresorts.com