Hotel Banyan Tree Bangkok

Dear Khun Guenther, Thank you very much for choosing to experience the hospitality of Banyan Tree Bangkok during your recent stay in the city and sharing your insights with us. At Banyan Tree Bangkok, we are committed to providing exceptional services. We are genuinely disheartened to learn of any shortcomings you encountered, and we offer our most sincere apologies for any inconvenience caused. Your feedback, conveyed through various channels, serves as a valuable opportunity for us to improve. Your concerns regarding the appearance of our facilities have been duly noted. Please allow me to inform you that plans for our next renovation project are already underway, and we anticipate significant enhancements to the guest experience upon its completion. Your willingness to share your observations enables us to address areas for improvement and prevent similar issues from arising in the future. Your satisfaction remains our top priority, and we are committed to earning back your trust and loyalty. We sincerely hope for the opportunity to welcome you back in the future, allowing us to demonstrate the strides we have taken to ensure your next stay is flawless. With best regards, Nopparat Aumpa SAVP / General Manager