Hotel Banyan Tree Samui

Dear Nicole, Greetings from Banyan Tree Samui! Thank you for your recent stay with us. I would like to thank you for taking the time to offer your feedback concerning these matters as it is with constructive comments such as yours that we are able to fine tune our services. I am pleased to read that you found our villas to be wonderful and that our staff were able to attend to your needs. However, I regret to hear of the disappointing aspects of your stay which did not meet your expectations. The issues that you brought to our attention are important to us and are being addressed, so that we can make adjustments accordingly and guarantee the best experience for our future guests. Nicole, thank you once again for your stay with us and I hope these few incidents do not mar your overall perception of our brand. I do hope you will honor us a return visit to our property and allow us the opportunity to show you the improvements we have made by delivering the usual high standards that you both deserve and should rightfully expect. With kind regards, Remko Kroesen General Manager